Below is a step-by-step guide on how to manually unlock a soft locked line:
1. From the landing page, click on the 'Explore' tab from the menu panel.
2. As the tab expands click on 'Connectivity' and then click on ‘Subscribers’.
3. Expand the Soft-Lock Status filter and chose to filter the subscriber's list by 'Only Soft Locked'.
Alternatively, utilise the search box at the top-right of the screen, ‘Search’ for the line you wish to unlock.
4. Click on the drop-down ‘arrow’ on the far right-hand side on that line.
5. Click on the 'Remove Soft Lock' icon.
6. A pop-up will appear. Please read through the disclaimer and click ‘OK’ once complete.
Please note that the red lock on the left (under the MSISDN) will turn into a green lock.
Disclaimer: The process of applying and removing a soft lock can take up to 24 hours to affect.
Soft locking is not guaranteed from a technical point of view and should be used as a guideline to manage spend on your account.
If for any reason the limit is not implemented, you are still liable to pay for usage on the account.
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