How to download an Escalation Summary Report

Below is guideline to assist users in downloading an Escalation Summary Report:

1. From the Landing Page, click on ‘Review’ tab using the main menu panel.

2. As the tab expands click ‘Investigation’ and then click ‘Escalation Area’.

3. At the top of the page, you will find a range of filters designed to help you refine the displayed escalated lines according to the following criteria:

i. Account

ii. Service Type - All, Voice, Data, or Message.

iii. The escalation status - Awaiting Commencement, Under Investigation, or Closed Escalations.

iv. The escalation tier type - Manual Escalation, Tier 1: Disallowed Traffic, Tier 2: High Usage, or Tier 3: Excessive Usage.

4. On the far right, click on the ‘View reports’ drop-down button.

5. Click on ‘Escalation Summary Report’.6. A pop-up window will appear, fill in all the information that applies and click ‘Request report’.

Please note that the report will be found under the downloads folder.