Advantages of Using the Escalations Area

Modified on Mon, 15 Jul at 1:22 PM

An Escalation Area is a designated section within the Corporate Portal where instances of disallowed service usage are automatically flagged for further review. This type of notification is called and auto-escalation. Therefore, this area centralizes cases that exceed predefined usage thresholds, ensuring they are promptly brought to the attention of administrators and managers for thorough investigation.

The Escalation area allows you to:

Observe the unusual, abusive, or high-usage activities within your subscriber base.
You can organise escalations using the filters provided at the top of the page: Disallowed Usage Tiers, Service Type, or Escalation Status.

Review the subscriber's traffic trends and include comments on the issue identified within your organization.

Decide the required course of action which is either blocking the MSISDN by escalating it to the subscriber's manager or whitelisting the device for a set period of time.

All subscribers currently under investigation in the Escalation Area are marked with the escalation icon, visible in all views of the Corporate Portal, as shown in the image.